LOGIN

Cancellation and Refund Policy

Effective Date: 15 Oct 2024

At https://thexlearn.com/, we strive to provide high-quality learning experiences. However, we understand that sometimes cancellations or refunds are necessary. This policy outlines the terms under which cancellations and refunds are available for our courses and services.

1. Cancellation of Courses

a. Self-Paced Courses

For self-paced, on-demand courses that allow users to complete the material at their own speed, cancellations are generally not allowed once the course has been accessed. Please read the course description carefully before purchasing.

  • Cancellation Window: If you wish to cancel before accessing the course, you may do so within 24 hours of purchase to be eligible for a refund.

b. Live Classes/Webinars

For live classes or scheduled webinars, cancellations are permitted up to 15 days before the start date of the class or event.

  • Cancellation Window: If you cancel 15 days prior to the start of the live class, you are eligible for a full refund.
  • Late Cancellations: Cancellations made within 15 days of the class will not be eligible for a refund, but you may be able to transfer to a future session, subject to availability.

2. Refund Eligibility

a. Self-Paced Courses

Refunds are only available under the following conditions:

  • You have not accessed or downloaded any course materials.
  • The request for a refund is made within 15 days of purchase.

b. Live Classes/Webinars

For live classes or webinars, full refunds will be provided if:

  • The class or webinar is canceled by [Your Online Learning Website Name] due to low enrollment or unforeseen circumstances.
  • You cancel your enrollment within the designated cancellation window as mentioned in Section 1b.

c. Course Bundles and Subscriptions

If you purchased a course bundle or subscription, partial refunds may be granted under certain conditions, such as if you cancel within the first [X] days of the subscription period and have not accessed any course material. Please refer to specific terms for the bundle or subscription package.

3. How to Request a Refund

To request a refund, please contact our support team at [Insert Email Address]. Be sure to include the following information in your request:

  • Your full name
  • Course name or live class name
  • Date of purchase
  • Reason for the refund request

Once we receive your request, we will review it and notify you of the status of your refund within [X] business days. If approved, refunds will be processed within [X] days and will be applied to your original method of payment.

4. Refund Exceptions

Refunds will not be issued under the following circumstances:

  • You have accessed or downloaded course materials.
  • You fail to attend or complete a live class or webinar without prior cancellation.
  • You request a refund after the refund eligibility period has expired.

5. Transfer of Courses

a. Self-Paced Courses

In most cases, self-paced courses are non-transferable once purchased.

b. Live Classes/Webinars

If you are unable to attend a live class or webinar and the cancellation period has passed, you may request to transfer your enrollment to another session of the same course (if available). Transfer requests are subject to availability and must be made at least [X] days prior to the new session start date.

6. Technical Issues

If you experience technical difficulties that prevent you from accessing a course or attending a live session, please contact us immediately at [Insert Email Address or Support Contact]. We will make every effort to resolve the issue and ensure your access to the course. Refunds for technical issues will be considered on a case-by-case basis, and you must provide evidence of the issue within 15 days of purchase.

7. Course Changes and Cancellations by Us

We reserve the right to cancel or reschedule courses due to unforeseen circumstances or low enrollment. If we cancel a course you are enrolled in, you will be offered a full refund or the option to transfer to a different session.

8. Changes to the Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting. It is your responsibility to review this policy periodically to ensure you are aware of any updates.

9. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:

Email: sunil@thexlearn.com
Phone: (+91) 0120-4277760
Address:  Paramount Golforesete, Greater Noida UP, India, 201308