thexlearn.com

Effective Date:15 Oct 2024

At https://thexlearn.com/, we offer primarily digital products such as online courses, downloadable materials, and virtual learning resources. This Shipping and Delivery Policy outlines how we deliver these digital products and, if applicable, any physical items associated with our services.

1. Digital Products Delivery

Our digital products, including online courses, e-books, and other materials, are delivered electronically. Here’s how the process works:

a. Immediate Access

• Once your purchase is confirmed, you will receive immediate access to your purchased digital products.
• For online courses, access will be granted through your user account, which you can log into using your registered email and password.
• For downloadable materials (such as e-books, PDFs, or other resources), a download link will be provided via email or within your user account after purchase.

b. Email Confirmation

• After completing your purchase, you will receive an order confirmation email containing details about your purchase, access instructions, and any relevant links for accessing digital content.
• Please ensure that the email address you provide during registration is accurate to avoid delays in accessing your materials.

2. Physical Products (If Applicable)

In some cases, we may offer physical products, such as printed certificates, textbooks, or branded merchandise. The following terms apply to the shipping of such items:

a. Processing Time

• Orders for physical products will be processed within 15 business days of receiving payment.
• Once processed, you will receive a shipping confirmation email with tracking information (if available).

b. Shipping Methods and Costs

• Shipping costs are calculated at checkout based on your location and the shipping method selected.
• We offer standard and expedited shipping options, with estimated delivery times based on your location.
• Domestic Shipping: 15 business days.
• International Shipping: 15 business days (subject to customs clearance and local postal services).

3. International Shipping (for Physical Products)

For international shipments, the following conditions apply:

• Customs Fees: International customers may be subject to customs duties, taxes, or import fees upon receiving their package. These charges are not included in our shipping fees and are the responsibility of the customer.
• Delays: International shipments may face delays due to customs processing.https://thexlearn.com is not responsible for such delays.

4. Access Issues for Digital Products

If you encounter any issues accessing your purchased digital content, please follow these steps:

• Check Your Email: Ensure you have received the confirmation email with access instructions.
• Check Your Account: Log into your account on our website to verify that the digital content is available.
• Contact Support: If you continue to experience problems, contact our support team at sunil@thexlearn.com. Please include your order number and a description of the issue, and we will respond within 15 business days.

5. Order Tracking for Physical Products

If your order includes a physical product, you will receive tracking information via email once the item has shipped. You can use this information to monitor the status of your shipment.

6. Lost or Stolen Packages (Physical Products)

For physical products, https://thexlearn.com/ is not responsible for packages lost or stolen after being marked as “delivered” by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly using the tracking information provided.

7. Incorrect Shipping Information (Physical Products)

Please ensure that the shipping address you provide is accurate and complete. If an item is returned due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

8. Changes to This Policy

We reserve the right to update this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting. Please review this policy periodically to stay informed about any updates.

9. Contact Us

If you have any questions or concerns regarding your order, shipping, or delivery, please contact us at:

Email:sunil@thexlearn.com
Phone: (+91) 0120-4277760
Address: Paramount Golforesete, Greater Noida UP, India, 201308